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If you forgot your username or password, you can reset it. You can also log in and make changes to your username and password on the Your Profile page.
The same username and password can be used to access your Fidelity Charitable Giving Account® and any of your Fidelity Investments accounts through any of its service channels including:
Usernames and passwords containing letters may need to be translated to numbers to enter them in a Fidelity phone system (like FAST, or if you call a representative). Use your telephone keypad to convert the letters to numbers. There is no case sensitivity. Substitute an asterisk (*) for all special characters. Here's an example:
This illustration shows a typical telephone keypad layout. To enter a username, for example, Smith123, press or say 7-6-4-8-4-1-2-3.