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The same username and password can be used to access your Fidelity Charitable Giving Account® and any of your Fidelity Investments accounts through any of its service channels including:
Usernames and passwords containing letters may need to be translated to numbers to enter them in a Fidelity phone system (like FAST, or if you call a representative). Use your telephone keypad to convert the letters to numbers. There is no case sensitivity. Substitute an asterisk (*) for all special characters. Here's an example:
This illustration shows a typical telephone keypad layout. To enter a username, for example, Smith123, press or say 7-6-4-8-4-1-2-3.