Important Information About One-Time Security Codes
This feature involves the one-time transmission of a security code to you through your phone. The code is necessary to verify your identity.
The voice or text message that delivers your security code is a one-time, user-initiated message. If you have questions about the security code, please contact a Service Representative at 800-952-4438.
Your ability to perform certain transactions online may be limited by technical constraints or other limitations present in your equipment and access devices.
Fidelity Charitable is not delivering telecommunication, Internet, paging, or any other means of electronic access. You are responsible for maintaining relationships with third parties and paying applicable fees associated with such services.
You should always take steps to ensure the security of your information by keeping your access devices under your physical control and logging out as necessary. Fidelity Charitable cannot assure the security or privacy of electronic transmission.
Our messaging service is available on most carriers including AT&T, Verizon Wireless, Sprint, T-Mobile®, U.S. Cellular®, MetroPCS, Boost, and Virgin. T-Mobile® is not liable for delayed or undeliverable messages. Standard message and data rates may apply.
The third-party trademarks appearing herein are the property of their respective owners.
When will I be asked for a security code?
The Second Factor Authentication (2FA) is an additional layer of security used by Fidelity Charitable to verify the user’s online identity for critical transactions. While we continue to identify key transactions, setting up new bank instructions or modifying a user’s contact information have been identified.
Does this mean someone tried to access my Giving Account?
No, it's a best practice we're implementing to enhance the security of your online activities.
How do I get a security code?
You can receive a code as a text message on your mobile phone or with an automated phone call. Standard message and data rates may apply.
What if I don't have a mobile phone with me?
Don't worry. You can still receive your security code. Simply log in to your Giving Account® and request that the code be sent to an alternate number you have provided. If you don't have an alternate number, please contact a Fidelity Charitable Representative at 800-952-4438.
What if the options to receive the pin are outdated?
Having donor contact information up-to-date is an important step to completing the 2FA challenge. The user can always edit their contact information in the future by navigating to the Your Profile section in the site. However to complete these updates, the donor would need to successfully finish the 2FA challenge process. That is why it's important that you include more than one phone number if possible (Home and Mobile). If, however, there is no valid information, donors can contact a Fidelity Charitable Representative at 800-952-4438.
My code doesn't work. What should I do?
First, make sure you are using the code that is in the message itself and not the hyphenated 6-digit incoming number. If this doesn't solve the problem do the following:
- Select “Didn't get the code?”
- Complete the steps for requesting a new code. If you're receiving the code by phone, make sure to choose a compatible delivery method. For example, we can only send text messages to a mobile phone. For a landline phone, select an automated call.
If you received multiple codes, enter the most recent one.