Grant Delivery FAQs

Fidelity Charitable voids a grant check if the charity does not cash the grant check. The check will be voided if:

• The check is returned by the postal service to Fidelity Charitable
• The check is not deposited by the charity in a timely manner
  
• The donor requested that we void the check
  

There are a variety of reasons that a check may be returned to Fidelity Charitable. Here are some examples:

• The normal course of business for a charity has been interrupted, and they are no longer able to retrieve checks
• There have been postal service delays due to COVID-19 impact
• The charity may have changed its address
• The charity may have closed indefinitely

Unfortunately, no. Fidelity Charitable will not forward checks to a forwarding address. Those checks will also be returned. Non-Profits should contact Fidelity Charitable directly for address updates.

The recent adjustments made to your Giving Account could be because:

• The grant check to the charity was returned to Fidelity Charitable
• The check was not deposited by the charity in a timely manner 

We are experiencing increased instances of both scenarios due to the COVID-19 pandemic. However, adjustments to your Giving Account could also be made for other reasons. For additional details, log in to your Giving Account and click on View all grant history.

Our current policy requires us to void all checks that are returned or are not deposited by the charity past a specified timeline. After the check is voided, we cancel the grant and notify the donor. It is then up to the donor to recommend another grant.

Exception: In instances where the charities enroll in Electronic Funds Transfer (EFT) during the check processing timeline, Fidelity Charitable may attempt to reissue the grant to the same charity via EFT.

Fidelity Charitable does not reissue grants that have been canceled or voided. Once the funds are returned to the donor’s Giving Account, it is up to the donor to recommend another grant to the same charity or make a new grant recommendation to the charities of their choice.

Exception: In instances where the charities enroll in Electronic Funds Transfer (EFT) during the check processing timeline, Fidelity Charitable may attempt to reissue the grant to the same charity via EFT.

• You can recommend a regrant from your Giving Account by following the steps below:

  Step 1. Log in to your Giving Account.

  Step 2. From Recent grant activity on your home page after login, click on the status of the grant you want to regrant. The status should read “Check Voided”.

  Step 3. Click on Regrant.

• You can also help the charity receive the grant faster by encouraging your contacts at the charity to sign up for Electronic Funds Transfer (EFT).  With EFT, the charity will receive funds faster and with increased security and efficiency. Enrollment is easy. Share this EFT enrollment link with your charity now.

In exceptional instances Fidelity Charitable may reissue the grant. For further information, check out the question Are you going to reissue my grant? above.

Our Grant tracker tool allows you to check your grant status from the time you hit submit until the grant is deposited by the charity. You can use the following steps to track your grants now:

Step 1. Log in to your Giving Account.

Step 2. From Recent grant activity on your home page after login, click on the grant you are interested in tracking.

Step 3. View the status.