Winter storms have brought snow, ice and dangerously low temperatures to Texas, Oklahoma and Louisiana. Here's how to help.

The charity I recommended my grant to never received the check. What do I do?

If your recommended grant was approved, please allow time for the charity to receive and deposit the check. Some charities are currently experiencing delays receiving grant checks due to COVID-19 postal service disruptions, the inability of some to access checks that were delivered to closed locations, or because Fidelity Charitable checks may not be forwarded for security purposes.

If the check was sent to an address that is no longer valid or the charity confirms they never received the check, please call to cancel the approved grant and reissue a new one. When recommending the new grant online, please indicate the new address by manually entering it. When recommending the new grant over the phone, please notify the service representative assisting you.